Today is 26/12/2008, the day after Xmas. Didnt manage to get off today cos i thought of saving my leave for CNY. I went to work, but, i was sick...sore throat (thanks to the "couple" who demanded so much on Wed), cough, flu and fever....
I wanted to see the dr, but i took 4 hours just to see the staff health clinic dr. so inefficient!
Later in the afternoon, a chinese lady showed me her Rx and asked if she could get the medication for her mum for last month. The date that was written on the Rx was 29/11/08. She told me she was late because they were outstation and when she came here 2 weeks ago, there wasnt any stock for BP medicine (Losartan). So she didnt get the medication for her mum, and she had to borrow it from someone else. She asked me if i could supply her the medication for last month so that she could return it to her friend.
According to the policy, i told her it has already expired and the medication for that month has been forfeited. She got angry and started shouting at me..saying that it's not her fault...it's the hospital's fault cos there wasnt any stock that time...blah blah blah...hmmm...
After discussion with one of the pharmacist (kak has), she agreed to just give her 2 weeks supply of BP medicine. I told the lady and she said "ok, better than none." Then, she asked me to give her the rest of the medications also, including cholesterol etc... aiyo...initially she just asked for the BP medicine to return to her friend, and now she asked for all the medicines....really pengsan.
In the end, we just gave her everything for 2 weeks. While i was packing for her, she did appologise to me and said sorry that i have to endure all the unnecessary scolding from the patients. She knows that i'm just doing my job, but she said it's quite frustrating when such things happened.
Anyway, i'm quite relief, didnt hate her since she appologize...heheb=)
Friday, December 26, 2008
Wednesday, December 24, 2008
Greedy Patients!
Today, a chinese couple came to counter 16 to collect their medicine, just warfarin. They have to pay RM40 for 2 months. The lady got angry and said it's too expensive She said she has been paying only RM10 last time. I told her it's impossible because for patients who need to pay, caj biasa:RM20/mnth.
Both of them were not satisfied. They said they dont have enough money. Asked me if i can give them lesser tablets, they dont want to blue ones (3mg), just want the orange ones (5mg), asked me charged them cheaper. i told them cannot. I asked pakcik hamid (the person in charged of screening and deciding the price), he said RM40...cannot reduced. If they dont want to pay, asked them buy outside. So i had to explained to them again, telling them that even if only 1 tablet, still charged RM20/mnth.
The lady was very angry. She said: Nvmlo, dun need take the medicine lo. If anything happened to me, they must be responsible for it. After much explanation, her husband finally agreed to pay (reluctantly).
After paying at the cashier, the husband just throw the Rx at counter 16, in front of me. I didnt explain much, cos the husband just took the medicine from me and started counting the tablets. He asked if there's 60 blue tablets. I told them only got 30, cos she's not supposed to take everyday, only at alternate day. So only give 30 tabs which is sufficient for 2 months.
Again, they were frustrated. They said I have to give them 60 tabs. THey already paid for 2 months, so they should get 60 tabs. I told them i have to follow the instructions of the Rx, i can't simply issue the number of tablets that i like. I explained to them that the lady is not supposed to take the medicine everyday, only on alternate days. They argued back and said: U dont have to care how i take it, u must give me 60 tablets cos i paid for 2 months d.
Wah...i really can't tahan d. I went to En AA (another pharmacist) and asked him to talk to them. i really doesnt want to talk to them anymore. The more i talk to them, the more i bengang. I had to raised my voice and talk loudly to them till i doesnt have anymore energy to talk to them. My throat was quite itchy by then....
In the end, En AA managed to "shoo" them away.
Just dont understand....so what if we give them extra? It's not that they are going to eat it. They should know this medicine can't eat alot cos will cos bleeding. Furthermore, they told me they have alot of 3mg at home and now still want us to give more. So crazy!!!
Why some ppl are just so kind-hearted that they give us back the extra medication, saying that can give those medicines for other ppl who really need it? But why some ppl are just so greedy and want everything? Medicines are not sweets ler....sigh....
Anyway, it's xmas eve. I spend my nite playing badminton at New Vision Court with XY, WW and friends and we went "countdown" at the mamak stall at Seapark....so "interesting"!!! haha.
Both of them were not satisfied. They said they dont have enough money. Asked me if i can give them lesser tablets, they dont want to blue ones (3mg), just want the orange ones (5mg), asked me charged them cheaper. i told them cannot. I asked pakcik hamid (the person in charged of screening and deciding the price), he said RM40...cannot reduced. If they dont want to pay, asked them buy outside. So i had to explained to them again, telling them that even if only 1 tablet, still charged RM20/mnth.
The lady was very angry. She said: Nvmlo, dun need take the medicine lo. If anything happened to me, they must be responsible for it. After much explanation, her husband finally agreed to pay (reluctantly).
After paying at the cashier, the husband just throw the Rx at counter 16, in front of me. I didnt explain much, cos the husband just took the medicine from me and started counting the tablets. He asked if there's 60 blue tablets. I told them only got 30, cos she's not supposed to take everyday, only at alternate day. So only give 30 tabs which is sufficient for 2 months.
Again, they were frustrated. They said I have to give them 60 tabs. THey already paid for 2 months, so they should get 60 tabs. I told them i have to follow the instructions of the Rx, i can't simply issue the number of tablets that i like. I explained to them that the lady is not supposed to take the medicine everyday, only on alternate days. They argued back and said: U dont have to care how i take it, u must give me 60 tablets cos i paid for 2 months d.
Wah...i really can't tahan d. I went to En AA (another pharmacist) and asked him to talk to them. i really doesnt want to talk to them anymore. The more i talk to them, the more i bengang. I had to raised my voice and talk loudly to them till i doesnt have anymore energy to talk to them. My throat was quite itchy by then....
In the end, En AA managed to "shoo" them away.
Just dont understand....so what if we give them extra? It's not that they are going to eat it. They should know this medicine can't eat alot cos will cos bleeding. Furthermore, they told me they have alot of 3mg at home and now still want us to give more. So crazy!!!
Why some ppl are just so kind-hearted that they give us back the extra medication, saying that can give those medicines for other ppl who really need it? But why some ppl are just so greedy and want everything? Medicines are not sweets ler....sigh....
Anyway, it's xmas eve. I spend my nite playing badminton at New Vision Court with XY, WW and friends and we went "countdown" at the mamak stall at Seapark....so "interesting"!!! haha.
Tuesday, December 23, 2008
"I'm so sorry..."
A malay patient came to counter 16 and told me he lost his number. This isnt the first time a patient come to me and tell me he lost his number. Just dont understand why can't they just keep it properly. They think it's so easy to find their medicine isit when there are average 2000+ patients everyday!!!! Ishhh....
I told him to wait cos today, dont know why, extremely alot alot of patients. After counter 16 is cleared, the guy came and asked me to find his medicine. Hundreds of basket lying at each counter (3 counters in OP), I went to each counter, trying to search for his name, but couldnt find. I searched his profile using PIS, but his medicine hasnt issued yet. I gave up. i told him he has to wait cos his medicine hasnt issued yet. I will only get to know if his medicine is issued. Later, i just continued serving other patients. Then, he searched through his pocket and got a number. I was like.." THat's your number ler!!!" Pengsan.... so i told him to wait at counter 25.
15 minutes later, he came back to counter 16 and placed a card at the counter, stating: "I'm so sorry..." at the cover page. My collegue, Hui, and I were surprised to see that card, as the card was empty and the price tag was still there. haha. I told Hui the whole inccident, and she said the card must be for me. I didnt take it...cos the card looks kinda scary ( an eye with a drop of tears). Another collegue of mine said they usually sell this type of card in the hospital for condolences...
CHOIII!!!!! Not going to touch to that card...
ANyway, after the guy gotten his medicine, he came back to counter 16 and informed us that he has gotten his medicine and said thanks.
Haha...
I told him to wait cos today, dont know why, extremely alot alot of patients. After counter 16 is cleared, the guy came and asked me to find his medicine. Hundreds of basket lying at each counter (3 counters in OP), I went to each counter, trying to search for his name, but couldnt find. I searched his profile using PIS, but his medicine hasnt issued yet. I gave up. i told him he has to wait cos his medicine hasnt issued yet. I will only get to know if his medicine is issued. Later, i just continued serving other patients. Then, he searched through his pocket and got a number. I was like.." THat's your number ler!!!" Pengsan.... so i told him to wait at counter 25.
15 minutes later, he came back to counter 16 and placed a card at the counter, stating: "I'm so sorry..." at the cover page. My collegue, Hui, and I were surprised to see that card, as the card was empty and the price tag was still there. haha. I told Hui the whole inccident, and she said the card must be for me. I didnt take it...cos the card looks kinda scary ( an eye with a drop of tears). Another collegue of mine said they usually sell this type of card in the hospital for condolences...
CHOIII!!!!! Not going to touch to that card...
ANyway, after the guy gotten his medicine, he came back to counter 16 and informed us that he has gotten his medicine and said thanks.
Haha...
Monday, December 22, 2008
Accused for being BIASED!
An indian lady came to Counter 16 and showed me her Rx. She asked if she could collect her medicine since she was a few days late ( the date written on her Rx was 16/12/2008). I told her she has to line up and take number. Then she asked me what does " Ubat-ubat yang tidak dituntut, sila ambil dari kaunter 16" means. I explained to her that "it's for patients who has taken the number, but didnt want to wait, so they can come back other time to collect their medicine at counter 16". Later, she asked me if i could just get the medicine for her as she didnt want to line up. It was quite a long q at that time. i told her i can't as counter 16 gives priority for old ppl and OKU, so i asked her to line up. She was very unhappy.
Later, a chinese guy came to counter 16 to collect the medicine which was out of stock at previous days. I did it for him, gave him the medicine and he left.
The indian lady came back, showed me her Rx again. I told her she has to line up. She didnt want to line up and asked me how come i give the chinese guy his medicine. So, i had to explain to her... blah blah blah...in a very nice tone. But, she argued back and said her medicines were also out of stock that day. IMPOSSIBLE! all the medicines on her Rx are always in stock in OPD and there's no "NIL" on her Rx. So, i told her that i'll check for her...just pretending ler...hehe
After checking at the computer, i told her she didnt come collect her medicines that day, it's not because it's out of stock. She was not saisfied and she said: "oh like that lar...so u just help your own ppl, chinese only isit...fine...i understand!!!" She walked off...reluctantly...
Issshhh....cant imagine somebody accused me just like that.!!!! Whatever!
Later, a chinese guy came to counter 16 to collect the medicine which was out of stock at previous days. I did it for him, gave him the medicine and he left.
The indian lady came back, showed me her Rx again. I told her she has to line up. She didnt want to line up and asked me how come i give the chinese guy his medicine. So, i had to explain to her... blah blah blah...in a very nice tone. But, she argued back and said her medicines were also out of stock that day. IMPOSSIBLE! all the medicines on her Rx are always in stock in OPD and there's no "NIL" on her Rx. So, i told her that i'll check for her...just pretending ler...hehe
After checking at the computer, i told her she didnt come collect her medicines that day, it's not because it's out of stock. She was not saisfied and she said: "oh like that lar...so u just help your own ppl, chinese only isit...fine...i understand!!!" She walked off...reluctantly...
Issshhh....cant imagine somebody accused me just like that.!!!! Whatever!
Friday, December 19, 2008
Sad start, happy ending...
It was almost lunch time. A chinese lady, who is a staff, came to collect her medicine at counter 16. My collegue, Hui, dispensed her medicine to her. While she was checking through the medicines, i interupted Hui and asked her something which i do not know how to solve, cos i was still new. The lady, being so impatient, said she only have 30mins, and asked Hui to just concentrate on 1 thing at a time. Fine...
After checking through the medicine, Hui just gave her all her medicines since she said she's rushing. The lady was frustrated and shouted at Hui, saying: "I'm not a medical personnel, shouldnt you tell me how to eat these medicine...just because just now i say you, doesnt mean u have to show your sour face to me...your attitude is very rude. I'm going to complain to the head...blah blah blah!!!"
I was just beside her, and i really felt so sorry for her. If not because i interrupted her, she wouldnt have get scolding. Felt really bad...
Anyway, after lunch, we continued our job serving at counter 16. As usual, it's busy like any other Fridays. Towards the end of the day, Hui told me that someone dropped us a note, compliment us for our good work and patience. Hui said she didnt get to see the person's face, not sure it's a guy or woman cos it was very crowded. SHe said the person just stretch out the hand through the small window and dropped that piece of note.
After checking through the medicine, Hui just gave her all her medicines since she said she's rushing. The lady was frustrated and shouted at Hui, saying: "I'm not a medical personnel, shouldnt you tell me how to eat these medicine...just because just now i say you, doesnt mean u have to show your sour face to me...your attitude is very rude. I'm going to complain to the head...blah blah blah!!!"
I was just beside her, and i really felt so sorry for her. If not because i interrupted her, she wouldnt have get scolding. Felt really bad...
Anyway, after lunch, we continued our job serving at counter 16. As usual, it's busy like any other Fridays. Towards the end of the day, Hui told me that someone dropped us a note, compliment us for our good work and patience. Hui said she didnt get to see the person's face, not sure it's a guy or woman cos it was very crowded. SHe said the person just stretch out the hand through the small window and dropped that piece of note.
Wah...i felt really touched! happy =)
Siu Ngap...
This morning, a chinese lady, not really old, came to counter 16 and passed me 2 big plastic bags. She said it's "siu ngap" and she claimed that she has given a packet to me yesterday. I told her she got the wrong person, and i insisted that i dont want. So she looked around OPD, trying to search for the girl she passed the "siu ngap" to yesterday. I asked around all the chinese girls that are available in OP (i think around 5 of us), all of them said they dont know who's that lady.
The lady then told me she doesnt have the cholesterol and BP medicine anymore. Asked me to give her the medicine. Her Rx was oily and smelled weird. I told her BP medicine was out of stock, so only can give her cholesterol medicine. And asked her come another time.
After getting her medicine, she insisted of giving me the 2 packets of "siu ngap" and just left it at counter 16. The smell was really strong. Later, one of the senior dispenser came and asked me what's that. SHe opened it and i dun see any siu ngap there...dunno what's that. Immediately,she put it away. But the smell still there...ewww...
Apparently, Hui told me that this patient comes only when she finishes her medicine. She only takes medicines that she doesnt have anymore. Sometimes, will see her come for a few days in a month to collect different medicine. So weird!
At the end of the day, while i was clearing the counter, i saw that packet of siu ngap on the shelves. Wah...pengsan ler. Faster throw into the dustbin. Really felt like vomitting...
*Sadly, i didnt take a pic of that bag. Too eager to just throw it away.
The lady then told me she doesnt have the cholesterol and BP medicine anymore. Asked me to give her the medicine. Her Rx was oily and smelled weird. I told her BP medicine was out of stock, so only can give her cholesterol medicine. And asked her come another time.
After getting her medicine, she insisted of giving me the 2 packets of "siu ngap" and just left it at counter 16. The smell was really strong. Later, one of the senior dispenser came and asked me what's that. SHe opened it and i dun see any siu ngap there...dunno what's that. Immediately,she put it away. But the smell still there...ewww...
Apparently, Hui told me that this patient comes only when she finishes her medicine. She only takes medicines that she doesnt have anymore. Sometimes, will see her come for a few days in a month to collect different medicine. So weird!
At the end of the day, while i was clearing the counter, i saw that packet of siu ngap on the shelves. Wah...pengsan ler. Faster throw into the dustbin. Really felt like vomitting...
*Sadly, i didnt take a pic of that bag. Too eager to just throw it away.
Wednesday, December 3, 2008
Asthma Counselling
Today is my 3rd day of work in PPUM. Nothing special...woke up at 6am, got ready and went to work at 8am. I start work at 8.30am everyday. As usual, my job scope for this whole week is just packing, packing and packing....cos i'm still new at this workplace. I heard that for new PRP, we have to do packing for at least 2 weeks...hmmm
Packing means getting the Rx from the tray and pack the drugs. It sounds easy, but it doesnt...while packing, i need to know what is this drug for, what's the strength available in OPD, what's the colour of the tablets, what's the usual dosage the Dr usually give, etc....complicated huh? Well, i'm sure i'll get used to it as time goes by.
At 9am, one of the PRP, Hui (from USM), brought me for asthma counselling. I thought i just have to follow her and see what she's doing, but no...i have to counsel the patient myself as well. It seems that we have to counsel asthmatic patients and access their inhaler's technique. Blur blur blur...i really doesnt know what to do.... after few months of break after graduated, my knowledge of inhaler technique disappears...haha....but i still remember salbutamol is for prn basis and others are for everyday use.
After Hui's first demonstration, she asked me to start counselling a patient myself and she'll be by my side to help me. She's really nice and friendly. Was quite kan cheong at first, but in the end, everything just went smoothly.
It was fun, talking to small kids, as this asthma clinic is in a paedatric ward, so all the patients are children. It was really a great experience. Something new that i've learned today!
And i'll be doing every wednesday...yeah!
=)
Packing means getting the Rx from the tray and pack the drugs. It sounds easy, but it doesnt...while packing, i need to know what is this drug for, what's the strength available in OPD, what's the colour of the tablets, what's the usual dosage the Dr usually give, etc....complicated huh? Well, i'm sure i'll get used to it as time goes by.
At 9am, one of the PRP, Hui (from USM), brought me for asthma counselling. I thought i just have to follow her and see what she's doing, but no...i have to counsel the patient myself as well. It seems that we have to counsel asthmatic patients and access their inhaler's technique. Blur blur blur...i really doesnt know what to do.... after few months of break after graduated, my knowledge of inhaler technique disappears...haha....but i still remember salbutamol is for prn basis and others are for everyday use.
After Hui's first demonstration, she asked me to start counselling a patient myself and she'll be by my side to help me. She's really nice and friendly. Was quite kan cheong at first, but in the end, everything just went smoothly.
It was fun, talking to small kids, as this asthma clinic is in a paedatric ward, so all the patients are children. It was really a great experience. Something new that i've learned today!
And i'll be doing every wednesday...yeah!
=)
Monday, December 1, 2008
1st Day of working life in PPUM
After a month holiday in Perth, Aus, it's time to get back to reality... The day after i landed at LCCT at 2130, on 1st of December, i had to dragged myself out of bed early in the morning and get ready to work. I was really lucky that i got posted to PPUM, which is 5 minutes away from my home...if no traffic jam =)...
When i reached there before 8am, i headed straight to the Human Resources Dpeartment which is at 14th floor. Luckily 1 of my batchmate, KSL was there. While waiting for the person in charged to call us in, i got a phone call from JW, asking us to go to the conference room to attend a talk straight away.
Being very blur and sleepy (due to jet lag), i just went in to attend the talk. The talk is about Drug Information Service (DIS) by Ms Pauline Lai. She went through all the functions of DIS, the aims and objectives of DIS, the steps involved in DIS and etc.... After 1 hour of talk, suddenly she mentioned about DIS assignment which is going to be due on 22/12....what! ASSIGNMENTS on my first day of work!!! this is not a good sign....hmmm
After the talk, both of us went up again to 14th floor to complete our registration with HR. Later, we were sent to go round the hospital to get our Kad Besta (discount card for staffs at food court), to get our name tags etc. Later, we were brought to tour around the 3 main Pharmacy departments in PPUM : Outpatient (a.k.a "Hell"), Inpatient (a.k.a "Earth") and PharmCare (a.k.a "Heaven").
How "lucky" we were, we got sent to Outpatient to start work because there wasnt enough staffs there, wrong timing! So we had to start at the so-called "Hell" first. The head of OPD, En. Mat Noor introduced us the staffs at OPD and gave us a short briefing about OPD. He gave us our job, to start off with packing for the next 1 week.
So, that's about it...1st day of work...tiring! really tiring!
When i reached there before 8am, i headed straight to the Human Resources Dpeartment which is at 14th floor. Luckily 1 of my batchmate, KSL was there. While waiting for the person in charged to call us in, i got a phone call from JW, asking us to go to the conference room to attend a talk straight away.
Being very blur and sleepy (due to jet lag), i just went in to attend the talk. The talk is about Drug Information Service (DIS) by Ms Pauline Lai. She went through all the functions of DIS, the aims and objectives of DIS, the steps involved in DIS and etc.... After 1 hour of talk, suddenly she mentioned about DIS assignment which is going to be due on 22/12....what! ASSIGNMENTS on my first day of work!!! this is not a good sign....hmmm
After the talk, both of us went up again to 14th floor to complete our registration with HR. Later, we were sent to go round the hospital to get our Kad Besta (discount card for staffs at food court), to get our name tags etc. Later, we were brought to tour around the 3 main Pharmacy departments in PPUM : Outpatient (a.k.a "Hell"), Inpatient (a.k.a "Earth") and PharmCare (a.k.a "Heaven").
How "lucky" we were, we got sent to Outpatient to start work because there wasnt enough staffs there, wrong timing! So we had to start at the so-called "Hell" first. The head of OPD, En. Mat Noor introduced us the staffs at OPD and gave us a short briefing about OPD. He gave us our job, to start off with packing for the next 1 week.
So, that's about it...1st day of work...tiring! really tiring!
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